FAQs

We've tried to answer the most common questions you might have below. If you can't find what you’re looking for, feel free to contact us.

CAN YOU SHIP TO MY COUNTRY?

Yup – we’ve got you! We ship worldwide :)

If you are based in the USA please purchase via this website. For UK customers please visit www.happy-yeti.co.uk.

For all other countries, it will be fastest and more cost effective to purchase from our Amazon.com store.

HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER?

Here are our standard shipping times:

  • US standard shipping (FREE for orders over $30) - est. 3 - 6 business days.
  • US express shipping (Availability & shipping time depends on location) - est. 1 - 3 business days.

All our orders ship within 1 - 2 business day via UPS or Amazon Logistics.

When you place your order, you will receive an email confirmation and then a second email containing a tracking code once your order was shipped. You can check the current status of your order by using the tracking code.

If it’s been 3 or more business days since you placed your order and you still haven’t received a tracking email, then please contact us and we’ll see what’s going on!

MY ORDER HASN'T ARRIVE. HELP ME!

Sorry, that’s no fun! We try our very best to make sure that you will receive your order on time, but delays do sometimes occur (especially nearing Christmas when courier services are super busy). If you’ve already checked the tracking code provided when your order was shipped and are still having issues, please contact us and include your name and order confirmation number. We will sort things out for you asap.

CAN I CANCEL OR AMEND MY ORDER?

We try to be as speedy as possible and dispatch orders from our warehouse within a few hours of receiving them – for this reason please contact us as soon as possible after placing your order if you need to amend any details or wish to cancel it. Unfortunately, we can’t cancel your order or amend your details if it has already been dispatched.

WHAT'S YOUR RETURNS POLICY?

We will be more than happy to issue you with a full refund if you haven't had a blast with our games, or you no longer need an unopened copy that you purchased. Please contact us within 14 days of receiving your order to arrange the return. We will issue your refund within 7 days of receiving the returned item/s. You will be responsible for paying the return shipping costs.

OOPS, I PLAYED TOO HARD AND NOW I NEED REPLACEMENT PARTS... CAN YOU HELP?

We’ll take that as a good thing! Contact us and we’ll be happy to send you any replacement parts ASAP so you can let the good times roll!

ARE ALL YOUR PRODUCTS CARBON NEUTRAL?

They are indeed 😊 We actually go beyond carbon neutrality by additionally donating at least 1% of revenue to non-profits that work tirelessly to preserve and protect our planet, so you can rest assured that when purchasing one of our games you are having a positive impact on our wonderful world. You can learn more about our environmental measures on our homepage.

I LOVE YOUR GAMES AND WANT TO START SELLING THEM IN MY STORE. CAN I?

Gee thanks. That sounds great - please contact us and let’s chat!

I'D LIKE TO GIVE SOME FEEDBACK.

By all means! Your feedback is the secret sauce that keeps us cooking up improvements. Please contact us and we’d be delighted to discuss.

NEW GAMES

We're working on more awesome new games which will be available very soon!

..............

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FAQs

We've tried to answer the most common questions you might have below. If you can't find what you’re looking for, feel free to contact us.

NAME

EMAIL

Value is required

PHONE NUMBER

MESSAGE

Thank you!

NEW GAMES

We're working on more awesome new games which will be available very soon!

JOIN THE HAPPY YETI CLAN!

Pop your email below to stay in the loop...

Value is required
Success!

FAQs

We've tried to answer the most common questions you might have below. If you can't find what you’re looking for, feel free to contact us.

NAME

EMAIL

Value is required

PHONE NUMBER

MESSAGE

Thank you!

NEW GAMES

We're working on more awesome new games which will be available very soon!

JOIN THE HAPPY YETI CLAN!

Pop your email below to stay in the loop...

Value is required
Success!